For referrers
Referring to trauma-informed counselling at Whole Warrior Solutions
A practical guide to consent, fit and respectful handovers across Whole Warrior Solutions services.
Begin with the person’s knowledge and choice
A referral should not be a surprise. Before sharing information, confirm that the person knows about the referral, would like to be contacted and understands what information will be provided, unless a lawful representative is acting for them.
Use the person’s preferred name, communication method and language. Share only what is relevant to exploring the service.
What helps us consider fit
- The support the person is seeking now
- Communication, accessibility and cultural needs
- The proposed funding or brokerage arrangement
- Relevant safety or professional-boundary considerations
- The person’s preferred location or telehealth option
What a referral does—and does not—mean
Submitting a referral does not create a service agreement, guarantee acceptance or confirm that funding will be approved. Whole Warrior Solutions discusses consent, suitability, scope, availability and fees before a service begins.
The practice provides counselling and wellbeing support within its professional scope. It does not provide emergency response, legal advice, forensic assessment or National Redress Scheme application advice.
A warm, proportionate handover
A concise referral can reduce the need for a person to repeat practical information or retell a distressing trauma history. It should not replace the person’s own voice. The person may prefer to begin with present needs, safety and future goals rather than recounting what happened.
With the person’s agreement, a brief three-way phone or video conversation can bring together the person, referrer and Tania or the intake contact. A chosen support person may also join. This can clarify roles, access needs and next steps while reducing uncertainty.
These trauma-informed referral principles apply across Whole Warrior Solutions services, including counselling, Psychosocial Recovery Coaching, capacity-building support, Employment Therapy, EAP and brokered Redress-related referrals. Referrers remain responsible for their own statutory, organisational and professional duties.